IoT in Hospitality Industry:
IoT is used in a lot of different areas to improve efficiency and provide a better customer experience.
Homes are increasingly turning into smart homes with connected devices to run the home efficiently.
IoT is also entering the hospitality industry so that guests have a better experience while the hotels can improve their efficiency in several areas.
Some of the areas where IoT in hospitality industry are:
1. Smart hotel (Hotel room Automation)
Hotels are one of the biggest areas of the hospitality industry where IoT can be applied to improve the guest experience while improving the hotel’s finances at the same time.
IoT can be integrated with the mobile app of the hotel. This will allow the guests to use their mobile phone as a key to their hotel room.
The app can also be used to control the lights and temperature in the room. It can also provide an easy interface to communicate or send requests to hotel room service or housekeeping.
The app will simplify the guest’s stay and the hotel’s operations.
The room’s lighting and temperature can be automated for energy-saving using IoT.
The light in the room can be automatically adjusted depending on the natural daylight entering the room. The lights and air conditioning can be turned off automatically when the room is detected as empty. They can also be automatically turned on when someone enters the room. This will greatly improve guest experience as well as energy savings.
Predictive maintenance of room equipment is possible by the use of IoT.
Sensors can monitor devices like air conditioning and trigger maintenance when first signs of dysfunction are seen.
This will greatly improve guest satisfaction by proactively fixing things before they actually break down.
A maintenance schedule can be created per room based on actual usage of the devices rather than using a prescribed maintenance schedule based on average usage.
This will result in saving time and improving the efficiency of maintenance personnel.
Frequent guests can be provided with a more personalized experience by learning their lighting, temperature and TV preferences over time and setting them up according to their preferences before they reach the room.
2. Automation and efficiency in banquet halls and conference rooms
Banquet halls and conference rooms host a large number of people for events or business conferences. Saving energy and using staff efficiently will greatly benefit these banquet halls and conference rooms.
IoT can be used to adjust the lighting and temperature in the room based on the number of people in the room. Other than the obvious energy and cost savings, the guests in the room will also be comfortable.
Sensors can trigger a clean-up request to the staff when the hall is empty for breaks or after the end of the event. The staff’s time will be used effectively and the guests will enjoy a clean hall throughout the event, without disruption of their activities.
Amazon has come out with Alexa for Hospitality to cater to the hospitality industry. It will act as a voice assistant for hotel guests and help them control the room devices, play music, send instructions to the front desk or housekeeping, and find local restaurants or attractions.
IoT is going to be used extensively in the hospitality industry due to its immediate benefits.
In the near future, such services will be expected by guests when choosing a hotel.
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